Creating an environment that fosters safety and quality
Quality means doing the right thing for every person in our care, every time. It means providing exactly the right care, based on your personalized health journey. We invite you to review our quality measures. As your healthcare partner, and we encourage your active and inquisitive participation in your own care.
Parkview’s Culture of Excellence includes a focus on safety and quality. Our goal is to ensure that all patients and families receive high quality care and that their hospital stay is in a safe and comfortable environment. We’re also focused on the safety of all co-workers, which in turn paves the way for better patient care. We do this by creating an environment that fosters these core principles:
- High reliability: Co-workers seek to anticipate problems, maintain situational awareness, and commit to learning from errors and near misses.
- Dignity and respect: Patient, families, and co-workers are treated with dignity and respect; where they are valued, trusted and heard.
- Speak up: We speak up when we spot a safety concern. We continuously listen, learn and improve as a vital safeguard to preventing harm.
- Safety for all: Parkview creates an environment free from accidental or preventable injuries or harm; where co-worker and patient safety are fundamentally linked.
- Just culture: The organization is accountable for its systems and treating co-workers fairly – and co-workers are accountable for their choices when they put themselves and others at risk.
Parkview’s work to improve safety and quality consist of nationally recognized best practices that include:
- Preventing infections by implementing strict hygiene protocols to prevent healthcare-associated infections, such as central line-associated bloodstream infections. Clean hands are one of best ways to fight infection and Parkview monitors co-worker hand washing as part of our efforts to keep patients safe.
- Medication safety by educating patients and staff about the safe use of medications to prevent errors. Parkview also uses technology, such as medication dispensing and barcode scanning tied to an electronic medical record, to help ensure accuracy and safety.
- Engaging patients and family members in care, which can increase patient safety. Parkview also gathers feedback from patient and family advisory councils.
- Evidence-based hospital design to improve patient safety, such as well-designed patient rooms, smart technology and decentralized nurses' stations.
- Using data and analytics to monitor patient safety and implement improvements based on findings.
To learn more about patient quality resources, visit:
- Hospital Compare, a quality tool provided by Medicare.
- The Agency for Healthcare Research and Quality– improving the quality, safety, efficiency, and effectiveness of health care for all Americans.
- The Joint Commission – National Patient Safety Goals.
- The National Quality Forum– a national strategy for health care quality measurement and reporting.
- Visit The Joint Commission web site.