Helping to shape patient-centered care
The Patient Family Advisory Council is dedicated to improving the patient experience by sharing insights from real healthcare encounter and promoting dignity, respect and collaboration.
What is the PFAC?
The PFAC consists of patient family advisors – interested adult patients, family members, caregivers and healthcare staff who reflect our diverse communities. This group attends scheduled meetings (60-90 minutes) and offers feedback and suggestions for ongoing improvement in the quality, patient safety and care experience.
As part of the PFAC, Parkview healthcare staff are tasked with uphold the guiding principles as well as listening and presenting recommendations from the group to Parkview Health leaders.
Participants must:
- Be at least 18 years old.
- Have past or current experience with Parkview Health as a patient or family member of a patient.
- Have sufficient time to devote to preparing for and attending regular meetings.
- Demonstrate an ability to make decisions by consensus and support council decisions.
Opportunities could include but are not limited to:
- Drawing on your own experience as a patient and/or family member and provide feedback about the patient/family member’s experience and ways it could be improved.
- Participating in a variety of information gathering activities to understand others’ experiences in collaboration with Parkview Health leaders.
- Engaging thoughtfully and constructively around the issues and ideas discussed during each meeting.
- Being respectful of the unique background and perspective of each PFAC member.
- Being realistic and mindful of good healthcare practice and Parkview Health’s budgetary, regulatory and legal constraints.
- Communicate activities and recommendations to the leadership of the Parkview Health entity.