Frequently Asked Questions

Contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017.

Please see our Occupational Health page for the services we offer. For more information and to inquire about other services, contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017.

Contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017.

Employees can pay for certain pre-hire and annual services before their visit with a credit or debit card. We can make a note on your account that services should be paid by the employee.

To inquire about what services the patient can pay for and/or to update the account notes, contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.

Our staff will provide authorized services and treat emergent injuries. If no authorization is provided, our staff will treat the patient by following the company account, previously established with your Business Development Consultant (unless there is an account note that an authorization is required).

If no services are listed on your account, we will attempt to call your company for authorization of services to be performed. (This may cause delays for the employee.) If we are unsure what services a patient needs, no authorization is present, and we cannot get ahold of the company, the patient will be referred back to their employer.

To receive information on how to authorize services or set up a new company, contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017.

Contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.

We offer all these options. To bill a work compensation carrier, we need the carrier’s name and their address.

If you would like to view your invoice before forwarding it to your work compensation carrier, we do not need to know your work compensation carrier information.

Contact our Employer Solutions team to assist with this update by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.

Yes, companies can provide their own forms to be completed during the visit. There is an additional fee to complete external forms. We need to be made aware of this service so we can add a reminder to your account. Some external forms can be saved in your account. Our medical director makes all final decisions on if providers can sign external paperwork.

Contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017 for account updates and more information about this process.

We ask that a Parkview custom authorization is submitted. To request your custom authorization form, contact our Employer Solutions team,[email protected] or 260-373-9017.

Other authorization options: company or TPA designed authorization form, verbal authorization by a company contact at the appointment or verbal authorization by calling the Occupational Health Call Center at 260-373-9300, option 1.

Your completed custom authorization form can be submitted in one of three ways:

• Send to the appointment with your employee (preferred method to avoid delays).
• Email to [email protected].
• Fax to 260-458-5836.

Appointments can be made by emailing [email protected] or calling the Occupational Health Call Center at 260-373-9300, option 1.

If you are an employer attempting to schedule an appointment for an employee, you can complete the Appointment or Results Request Form and then email to [email protected]. Once the form is submitted, our team will contact you to confirm appointment date, time and location. This form is NOT an authorization for services. Please send a Parkview custom authorization with your employee to their appointment.

Your employees are welcome to call 260-373-9300, option 1 to schedule their own appointment. We suggest they have their custom authorization in hand so they can refer to it and answer questions.

To inquire if an appointment is required, contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.

Email [email protected] or call the Occupational Health Call Center at 260-373-9300, option 1 for appointment details.

If you use the Agility Employer Portal, this information can be found under the Visits and Scheduling tab on your dashboard.

Negative rapid drug screen results are available shortly after the appointment.

Results for negative non-rapid drug screens generally take 48 hours to process. Results for positive non-rapid and rapid drug screens that are sent for further testing generally take 5-7 business days to process results.

For a status on drug screen results, email [email protected] or call 260-373-8571, 260-373-8572, or 260-373-8573.

If you are inquiring about drug screen results, email [email protected] or call 260-373-8571, 260-373-8572, or 260-373-8573.

For all other results, contact 260-373-9300, option 1 or complete the Appointment or Results Request Form and email to [email protected]

For questions about DOT drug screen compliance for the employee or employer visit the US Department of Transportation website – https://www.transportation.gov/

For more information about compliance and Consortium information, contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.

Contact your case manager for questions about an injury/work status. If you do not know your case manager’s contact information, email [email protected] or call 260-373-9017.

For other medical related questions, email [email protected] or call the Occupational Health Call Center at 260-373-9300, option 1 and they will be able to get you in contact with the correct person.

Email encryption protects potentially sensitive information from being read by anyone other than the intended recipient. Information on how to retrieve email encrypted by Office 365.

Contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017 for more help.

You may need to request your email team add emails from @parkview.com and [email protected] to your whitelist (safe email senders).

Contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017 for more help.

The Agility Employer Portal is a secure and easy-to-use tool that streamlines communication between your leaders and our clinical team.

• Get 24/7 access to drug and alcohol testing results.
• Access past and current employee work status reports.
• View past visits for employees and review the services provided at each visit.
• View OSHA and other safety information related to employee incidents.
• Get compliance, safety and case management reports on demand.
• View all results and reports in a downloadable and printer-friendly format.

Agility Employer Portal login 

It is recommended that one company representative be designated as the portal administrator. The administrator will have access to and be responsible for adding new users, removing old users, unlocking accounts, and resetting passwords.

To sign up for access to the Agility Employer Portal or to update your administrator, email [email protected] or call 260-373-9017 to request a sign-up form.

Download the Agility Employer Portal User Guide

If you are the portal administrator, email [email protected] or call 260-373-9017 and we will send password reset emails.

If you are a portal “user,” contact your portal administrator and they can reset your password. Our team can only unlock portal administrators.

To avoid getting locked out, click change password after the second attempt and answer the security questions.

Download the Agility Employer Portal User Guide

If you are a portal user, reach out to your portal administrator to assist.

View question above for missing results: How do I request missing or incomplete results?

For other portal related questions, contact our Employer Solutions team by emailing [email protected] or calling 260-373-9017.

Download the Agility Employer Portal User Guide 

Contact our Occupational Health billing department by emailing [email protected] or calling 260-373-9009.

Email [email protected]

Parkview Occupational Health is no longer offering pre-hire or exposure COVID-19 testing. View COVID-19 Community Testing Sites here.

You can now send your employees with an ePassport. Clinic staff will scan the barcode and process results and billing via your established eScreen National account.

Contact our Employer Solutions team by reaching out to your Business Development Consultant, emailing [email protected], or calling 260-373-9017.